FAQ

If you can’t find your answer, write to us anytime.

Do I need prior experience to start?

No. Beginner courses cover tool safety, adhesive selection, and material handling. We recommend starting with “Foundations: Tools, Safety, and Bench Setup.”

Which tools are essential for a small studio?

Start with a knife and skiving set, edge irons, a stitching awl, welt clamp, lasting pliers, a heat gun with temperature control, nitrile gloves, and a bench vise. Expand as your workload grows.

How long do I keep access to a course?

You receive ongoing access to materials and future updates. If we retire a course, we provide a downloadable reference pack.

Do you provide a certificate?

Yes. Completing assessments grants a digital certificate outlining competencies, hours, and the Guild’s Five-Point Finish rubric.

What about adhesives and ventilation?

We discuss solvent-based and water-based adhesives, cure times, and practical ventilation setups suitable for small studios.

Can I run a part-time repair business?

Yes. Our pricing and scheduling modules help you map capacity by hours-per-week and set lead-times customers trust.

Are sneaker restorations covered?

Dedicated modules cover foam-safe prep, repainting techniques, sole swaps, and glue lines that flex without whitening.

What support do I receive?

You can ask instructors in course threads, book office-hours sessions, and request peer critique on before/after work.

How do refunds work?

If a course is not as described, contact us within 14 days. We will review progress and offer a fair resolution.